We Are Here To Help
First time planning an event? Not sure where to start? We get it! And, we’re here to help.
Here you will find commonly asked questions about who we are as a company, our process, and the events we help produce.
If you have specific questions about a particular type of event or servcies, be sure to check out that page. We’ve included topical FAQs at the bottom of each page to help you navigate the finer details.
What services does Portside Productions provide?
We are a full-service live event production company. Our expertise covers professional audio-visual (AV), DJ services, custom event lighting, stage production, and interactive photo booths. We provide the technical backbone that makes events look and sound professional.
Do you offer custom event packages?
Absolutely. No two events are the same, so we don't believe in "one size fits all." We build customized production bundles based on your venue size, guest count, and the specific atmosphere you want to create.
How do you handle site visits and venue coordination?
We believe in being prepared. Our team often conducts on-site walk-throughs to scout power sources, acoustics, and equipment layout. We coordinate directly with your venue manager to ensure our equipment fits the space perfectly.
How far in advance should I book Portside Productions?
To ensure your date is secured and our team has ample time for prep, we recommend booking 6 to 12 months out. Saturday dates in the summer require the most runway. Sunday through Friday dates, and Saturday dates in the shoulder season, have a lot more flexibility. Whether you are two weeks or two years out from your event, reach out and let's chat!
What level of equipment do you use?
We invest in tour-grade audio-visual technology, including high-fidelity sound systems, digital mixers, and "intelligent" LED lighting. This ensures reliable performance and a premium aesthetic that consumer-grade gear simply can't match.
What are your payment terms and deposit requirements?
To officially secure your date on our calendar, we require a signed contract and a retainer. Depending on the event type and balance, the total amount of the agreement may be divided over multiple payments. All forms of payment are accepted.
Do you offer any non-profit or multi-day discounts?
We love supporting our community. We offer preferred pricing for 501(c)(3) organizations and discounted rates for multi-day conferences or recurring event series. Just let us know during the quoting process!
Who will be our main point of contact on the day of the event?
You will be assigned a Lead Production Manager who oversees the entire setup and execution. They act as your direct point of contact, coordinating with other vendors and ensuring every cue—from the first microphone check to the final song—is executed perfectly.
Can we customize the photo booth experience?
Yes! Our photo booths offer customized print templates, digital overlays, and branded backdrops. It’s a great way to incorporate your company logo or wedding theme into a fun, interactive guest experience.
Can our DJ play a specific list of songs?
Our DJs are experts at reading the room, but we prioritize your "Must Play" and "Do Not Play" lists. We use a collaborative planning tool to ensure the music perfectly matches the energy and style of your event.
Can your lighting match our specific brand colors?
Definitely. Using DMX-controlled LED lighting, we can color-match your brand’s hex codes or wedding palette, creating a cohesive look across the entire ballroom or stage.
Do you offer live-streaming or hybrid event support?
Yes. If you have guests who can’t attend in person, we can provide multi-camera AV setups to stream your event’s audio and visuals to a virtual audience with professional clarity.